Your Japan Concierge
Your Japan Concierge – Your Local Fixer in Japan for the Price of One Drink
1. What is “Your Japan Concierge”?
“Your Japan Concierge” is a service that allows anyone to easily connect with a local Japanese person and get support through chat.—not just when you’re stuck, but whenever you want to ask, learn, or discover something about Japan.
From finding a hidden izakaya, to getting cultural tips, or simply chatting about daily life in Japan, we’re here for you.
You don’t have to be in Japan to start the conversation! Whether you’re planning a trip, living here, or just curious, feel free to reach out anytime.
We’re here to share the things only locals know—hidden spots, trends, daily essentials, and honest advice. Think of us as your local friend who’s happy to help, no matter how small or big your question is.
You can start your request simply by sending us a DM on Instagram or a message on WhatsApp — no complicated forms, just a quick chat to get started.
100% human, no AI, just real people ready to help.
Stuck in Japan?
Trade one drink for the perfect fix.
2. What We Do
Japan Help Chat
(chat support) — ＄９
- Real advice on one theme or topic (e.g., restaurant tips, booking help, local spots).
Small follow-ups on the same topic? Always welcome — your satisfaction comes first.
Half-Day Plan — ＄２５
Tell us which neighborhood or what vibe you crave—street food, shrines, anime hot-spots, off-grid cafés—and we’ll craft 2–4 perfectly sequenced stops you can cover in about four hours. Classic icons or local-only secrets: your choice.
(PDF on request)
Full-Day Plan — ＄４０
Spend a whole day living like a savvy local. We map out 5–7 hand-picked spots (food, culture, nature, shopping) so you squeeze every drop out of Japan without wasting a minute.
(PDF on request)
Please note: We do not handle bookings for restaurants or activities, but we’re happy to guide you on how to book directly.
Thank you for your understanding.
Our Promise
- We aim to solve your request within 6 hours.
- Confirmation + payment info sent within 1 hour.
- Solution delivered within 5 hours of payment.
- If more time is needed, we’ll tell you right away.
Business hours: 10:00–22:00 JST (Japan Standard Time)
You can message us anytime — we’ll reply during business hours.
3.How Our Concierge Service Works
1. Send us a message anytime
Tell us what you need — a plan, or any question about Japan.
2. Instant auto-reply + request details
You’ll receive an automatic reply asking for details (e.g. theme, location, number of people, preferences).
3. We confirm + send payment info (within 1 hour)
We’ll review your request and tell you the cost.
4. You make payment via Stripe or PayPal
5. We deliver your solution (within 5 hours of payment)
Your custom advice, plan, or booking will be sent via chat (PDF on request for plans).
6. Thank-your message and session completed
Cancellation & Refund Policy
- Payment via Stripe or PayPal (secure, upfront).
- Payments are generally non-refundable.
- If you change your mind, you may request a cancellation within 30 minutes of payment — we’ll do our best to accommodate.
- If we are unable to complete your request due to our circumstances, we will issue a full refund.
- If we fail to respond within 6 hours of payment, you will receive a full refund.
- Once the session is complete or 6 hours have passed since chat started, the request is considered closed.
💡 Payments are made securely via Stripe or PayPal.
4. Why Travelers Love Us
✅ Real humans, true locals — Get answers from people who actually live here. No AI, no scripts, no fluff.
✅ Pay only when you need help — Simple, micro-priced service. No subscriptions, no hidden fees.
✅ Unbiased advice, always — We don’t sell tours or hotels. Our only goal is to help you have the best experience.
✅ Your privacy matters — Chat history auto-deleted after 30 days. We never sell or share your data.
✅ Fast, personal, and flexible — Most requests solved within 6 hours. If more time’s needed, we’ll tell you right away.
5. Need It Now?
Click the banner below, start a WhatsApp chat, and get your fix before you finish that drink.
[ DM on Instagram ]
https://www.instagram.com/looking_for_japan?igsh=cHNoeXdkd2t1bWE3&utm_source=qr
[ Chat on WhatsApp ]
利用規約/Terms of Service
/1. サービス範囲 / Scope of Service
• 日本語: 当社が提供するのは「旅程提案」と「飲食・アクティビティ予約代行」のみです。交通・宿泊・有償ガイドの手配は一切行いません。
• English: We provide itinerary suggestions and restaurant / activity booking services only. We do not arrange transport, accommodation, or paid guides under any circumstances.
2. 料金・支払い / Pricing & Payment
• 日本語: 料金は米ドル表示、追加税・手数料なし。Stripe Checkout または PayPal による前払い。
• English: Prices are listed in USD with no hidden taxes or fees. Payment is due in advance via Stripe Checkout or PayPal.
3. 納品 / Delivery
• 日本語: 決済確認後 24 時間以内にチャットまたは PDF で納品します。
• English: We deliver your answer, booking proof, or itinerary within 24 hours of confirmed payment via chat or PDF.
4. キャンセル・返金 / Cancellation & Refund
| タイミング / Stage | 日本語 / Japanese | English |
| 初回有人返信前 / Before first human reply | 50 % 返金 | 50 % refund |
| 当社辞退・24h 超過 / We decline or miss 24 h SLA | 全額返金 | Full refund |
| 納品後・24h 無反応 / After delivery + 24 h silence | 返金不可 | No refund |
5. 紛争解決フロー / Dispute Resolution Flow
- 日本語: チャットで「Dispute」と送信、または jpculturenakajima@gmail.com にメール。（英語同等）
- 当社は 48 時間以内 に調査し、必要に応じて返金またはギフトバウチャーを発行。
- 解決しない場合、所在地を管轄する簡易裁判所を第一審の専属的合意管轄裁判所とします。
- English: Send “Dispute” in the chat or email jpculturenakajima@gmail.com
- We investigate within 48 hours and, if at fault, issue a refund or goodwill voucher.
- If unresolved, the Summary Court, Japan, shall have exclusive jurisdiction for the first instance.
6. 免責 / Limitation of Liability
- 日本語: 提供情報はベストエフォートです。現地事情の変更（休業・満席・交通障害等）による損失について当社は責任を負いません。
- English: Information is provided on a best-effort basis. We are not liable for losses arising from changes beyond our control (closures, sold-out events, transport disruptions, etc.).
特定商取引法に基づく表記/Specified Commercial Transactions Act Notice
/
| 項目 / Item | 日本語 / Japanese | English |
| 事業者名 / Business Name | Looking For Japan | Same |
| 責任者 / Representative | 中島 悠 (Nakajima Yu) | Same |
| 所在地 / Address | 要請があれば遅滞なく開示 | Full address disclosed promptly on request |
| 連絡先 / Contact | jpculturenakajima@gmail.com / 080-2526-2951 | Same (+81-80-2526-2951) |
| 料金 / Prices | サイト上に米ドル表示・追加料金なし | Listed in USD; no extra fees |
| 支払い方法 / Payment | Stripe Checkout / PayPal 前払い | Advance payment via Stripe Checkout / PayPal |
| 提供時期 / Delivery | 決済確認後24 時間以内に納品 | Delivery within 24 h of payment |
| キャンセル・返金 / Cancellation & Refund | 上記利用規約参照 | See Terms of Service above |
| 返品 / Returns | デジタル商品のため返品不可 | Digital goods—no returns |
| 個人情報 / Personal Data | 30 日後自動削除・詳細はPP参照 | Auto-deleted after 30 days; see Privacy Policy |
| 保険・許可 / Licences | 宿泊・交通・有償ガイドを扱わないため旅行業登録不要 | No travel-agency licence required |
プライバシーポリシー/Privacy Policy 〈要約/Summary〉
/取得情報 / Data Collected
日本語: 氏名(ハンドル)、メール、支払情報、旅程詳細、チャット内容
English: Name/handle, email, payment info, travel details, chat logs
利用目的 / Purpose
質問回答・予約代行・旅程作成・決済・アンケート送信
To provide concierge answers, make bookings, create itineraries, process payments, send surveys
委託先 / Data Processors
WhatsApp (Meta), Stripe Payments Japan, PayPal
保管期間 / Retention
チケット終了後 30 日で自動削除 / Auto-deleted 30 days after ticket closure
ユーザー権利 / Your Rights
開示・訂正・削除等をメール (jpculturenakajima@gmail.com) で請求可
You may request access, correction, deletion, etc. via the same email
国際移転 / Cross-border Transfers
GDPR 第46条に準拠した保護措置を実施
Adequate safeguards under GDPR Art. 46 are in place
最終更新 / Last Updated: 2025-05-01
Japanese