Your Japan Concierge
For just US $9, get clear answers to your questions about Japan.
Ask anything—get it solved for just US $9.
1. What is “Your Japan Concierge”?
Your Japan Concierge is your on-call local friend in Japan.
Send a quick DM on Instagram or a message on WhatsApp and you’ll chat with a real Japanese local—no bots, no forms, just people.
Need a hidden izakaya, etiquette advice, or a glimpse of everyday life?
Ask anything. Everything is solved for just US $9.
Planning a trip, living here already, or simply curious from abroad—whenever you want to learn, discover, or solve a problem, we’re here.
• Always real people — no bots. Chat directly with a local via Instagram or WhatsApp.
• Pay only when you need help — one Japan-related question, just US $9.
• Food, culture, hidden gems — ask anything guidebooks don’t cover.
We share what only locals know: off-the-map spots, fresh trends, daily essentials, and honest tips. Whether your question is tiny or huge, you’ll always receive a fast, human answer—typically in about six hours.
Stuck in Japan?
Trade one drink for the perfect fix.
2. What We Do
Japan Help Chat
(chat support) — US $9
- One Japan-related request, one clear solution. Get real local advice—restaurant picks, booking guidance, hidden spots, cultural tips, and more.
- Follow-up questions on the same request are free; your satisfaction comes first.
Please note: We don’t make restaurant or activity bookings for you, but we happily guide you on how to reserve directly.
Thank you for your understanding.
Our Promise
- Typical turnaround: about 6 hours after we receive your payment and the details we need. If your request arrives outside our business hours (10:00–22:00 JST) or requires extra research, we’ll update you with a quick ETA.
- If we ever need more time, we’ll tell you right away.
Business hours: 10:00 – 22:00 JST
Closed on Wednesdays and Sundays.
Message us anytime—replies come during business hours.
3. How Our Concierge Service Works
Here’s how it actually works.
Cancellation & Refund Policy
- Secure, upfront payment — all fees are settled in advance through Stripe or PayPal.
- Non-refundable by default — because work begins immediately after payment, all sales are final.
- 30-minute grace period — if you change your mind, request a cancellation within 30 minutes of payment and we will do our best to accommodate you.
- Our inability to deliver — if we cannot complete your request for reasons on our side, you will receive a full refund.
- Session closure — once your solution has been delivered. If more time is needed due to time zones or additional research, we’ll keep you updated in the chat.
💡 All payments are processed securely via Stripe or PayPal.
4. Why Travelers Love Us
- Real humans, true locals. Get answers from people who actually live here—no AI, no scripts, no fluff.
- Pay only when you need help. Micro-priced service with no subscriptions and no hidden fees.
- Always unbiased advice. We don’t sell tours or hotels; our only goal is to give you the best experience.
- Your privacy matters. Chat history auto-deletes after 30 days, and we never sell or share your data.
- Fast, personal, and flexible. Most requests are solved within six hours; if we ever need more time, we’ll let you know right away.
5. FAQ
What exactly will I receive?
Japan Help Chat: A live chat session with a local Japanese expert who tackles your specific question or problem—anything tours or social media can’t fix—until you have a clear solution.
Do you cover all of Japan?
Yes. We plan trips anywhere in Japan—from major cities to remote villages. If a destination is truly beyond our reach, we’ll inform you before payment.
Can you handle multi-day trips?
Absolutely. Tell us your dates and needs, and we’ll provide a custom quote for a multi-day itinerary.
How do I pay?
Through a secure Stripe or PayPal link. We never see or store your card details.
How fast is delivery?
The quote and payment link aim to send within 1 hour. We usually deliver in about six hours after we receive your payment and the details we need. If more time is needed, we’ll share a quick ETA in the chat.
Are your recommendations really local?
Yes. We accept no kickbacks and avoid tourist traps unless you specifically request them. Every spot is chosen because locals truly recommend it.
Do you make reservations for me?
We do not make bookings for restaurants or activities. We’ll tell you exactly how to book directly, step by step.
What if I’m not satisfied?
Minor tweaks are free. If a major issue arises and we cannot resolve it, we will offer a fair refund or remake.
6. Want the Best Japan Experience—Right Now?
Tap the banner, open WhatsApp, and chat with a local insider before your drink is gone. Unlock a Japan no ordinary visitor ever reaches.
利用規約/Terms of Service
/1. サービス範囲 / Scope of Service
• 日本語: 当社はチャットによるローカル助言と簡易カスタム行程表を提供します。飲食店やアクティビティの予約代行、交通・宿泊・有償ガイドの手配は行いません。
• English: We provide chat-based local advice and custom mini-itineraries. We do not make bookings for restaurants or activities, nor arrange transport, accommodation, or paid guides.
2. 料金・支払い / Pricing & Payment
• 日本語: 料金は米ドル表示、追加税・手数料なし。Stripe Checkout または PayPal による前払い。
• English: Prices are listed in USD with no hidden taxes or fees. Payment is due in advance via Stripe Checkout or PayPal.
3. 納品 / Delivery
• 日本語: お支払いと必要情報の受領後、おおよそ6時間を目安にチャットまたはPDFで納品します。案件や時差により前後する場合は、ETAをチャットでお知らせします。
• English: Typical turnaround is about six hours after we receive your payment and the required details. Timing may vary by time zone and case complexity; if additional time is needed, we will provide an ETA in the chat.
4. キャンセル・返金 / Cancellation & Refund
| タイミング / Stage | 日本語 / Japanese | English |
| 当社辞退・24h 超過 / We decline or miss 24 h SLA | 全額返金 | Full refund |
| 納品後・24h 無反応 / After delivery + 24 h silence | 返金不可 | No refund |
5. 紛争解決フロー / Dispute Resolution Flow
- 日本語: チャットで「Dispute」と送信、または jpculturenakajima@gmail.com にメール。（英語同等）
- 解決しない場合、所在地を管轄する簡易裁判所を第一審の専属的合意管轄裁判所とします。
- English: Send “Dispute” in the chat or email jpculturenakajima@gmail.com
- If unresolved, the Summary Court, Japan, shall have exclusive jurisdiction for the first instance.
6. 免責 / Limitation of Liability
- 日本語: 提供情報はベストエフォートです。現地事情の変更（休業・満席・交通障害等）による損失について当社は責任を負いません。
- English: Information is provided on a best-effort basis. We are not liable for losses arising from changes beyond our control (closures, sold-out events, transport disruptions, etc.).
特定商取引法に基づく表記/Specified Commercial Transactions Act Notice
/
| 項目 / Item | 日本語 / Japanese | English |
| 事業者名 / Business Name | Looking For Japan | Same |
| 責任者 / Representative | 中島 悠 (Nakajima Yu) | Same |
| 所在地 / Address | 要請があれば遅滞なく開示 | Full address disclosed promptly on request |
| 連絡先 / Contact | jpculturenakajima@gmail.com / 080-2526-2951 | Same (+81-80-2526-2951) |
| 料金 / Prices | サイト上に米ドル表示・追加料金なし | Listed in USD; no extra fees |
| 支払い方法 / Payment | Stripe Checkout / PayPal 前払い | Advance payment via Stripe Checkout / PayPal |
| 提供時期 / Delivery | 決済確認後原則当日中(通常は6時間以内) | In principle, after payment is confirmed, delivery will be made the same day (usually within 6 hours). |
| キャンセル・返金 / Cancellation & Refund | 上記利用規約参照 | See Terms of Service above |
| 返品 / Returns | デジタル商品のため返品不可 | Digital goods—no returns |
| 個人情報 / Personal Data | 30 日後自動削除・詳細はPP参照 | Auto-deleted after 30 days; see Privacy Policy |
| 保険・許可 / Licences | 宿泊・交通・有償ガイドを扱わないため旅行業登録不要 | No travel-agency licence required |
プライバシーポリシー/Privacy Policy 〈要約/Summary〉
/取得情報 / Data Collected
日本語: 氏名(ハンドル)、メール、支払情報、旅程詳細、チャット内容
English: Name/handle, email, payment info, travel details, chat logs
利用目的 / Purpose
質問回答、旅程作成、決済、満足度調査（アンケート）等のため
To provide concierge answers, create itineraries, process payments, and conduct satisfaction surveys
委託先 / Data Processors
WhatsApp (Meta), Stripe Payments Japan, PayPal
保管期間 / Retention
チケット終了後 30 日で自動削除 / Auto-deleted 30 days after ticket closure
ユーザー権利 / Your Rights
開示・訂正・削除等をメール (jpculturenakajima@gmail.com) で請求可
You may request access, correction, deletion, etc. via the same email
国際移転 / Cross-border Transfers
GDPR 第46条に準拠した保護措置を実施
Adequate safeguards under GDPR Art. 46 are in place
最終更新 / Last Updated: 2025-05-01
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